Frequently Asked Questions
How do I sign up for a tour?
Go to the “Contacts” page on our website. From there, you can fill out the simple form, and it will be sent directly to the Tour Director who will get back to you shortly. Or, you can just simply call the Tour Director. Either way, you will have an opportunity to talk directly to the Tour Director to get your questions answered before signing up. To reserve a spot on a tour, you will need to pay the non-refundable deposit and complete an application form which will be emailed to you.
How do I pay the deposit and other payments?
Once you’ve contacted the Tour Director and have decided to join a tour, the Tour Director will email an invoice to you from PayPal. You can use any credit card to pay your fee (no PayPal account is needed). Or, if you prefer, you can just write a check and mail it to Cycling Adventure Tours, LLC, 131 Forest Hills Ln., Roseburg, OR 97471.
What happens if I need to cancel a tour?
Our cancellation policy is simple: If you cancel 90 days or more before the start of the tour AND we can fill your spot with a full paid participant, you will get a full refund minus the non- refundable deposit. If we cannot fill your spot, or if you cancel with less than 90 days before the start of the tour, your refund will be determined by any unrecoverable expenses.
What insurance do I need?
All participants should have their own personal medical insurance and travel insurance policies to cover any health issues and unexpected emergencies that may occur both before and during a tour. Travel insurance policies are available from many companies. Here are a couple sites you can visit:
When do I get more information about my tour?
After you’ve made your final payment on a tour, the Tour Director will email additional details on the tour, including logistical information, hotel list, maps, route sheets, cue sheets and GPS files.
How much support is provided during the tour?
At Cycling Adventure Tours, LLC we provide you with everything you need to have a successful tour, and still give you the freedom to customize your tour to your preferences and abilities. We provide suggested routes, cue sheets, GPS tracks and maps for each day. We give you suggested sights to see and the best features of each days' route. We arrange all your overnight accommodations and carry your luggage to each location. However, during each days' ride, you'll still have the freedom to explore and customize your cycling adventure. Perhaps you want to make your day easier or more challenging, you have those options. While emergency support is always provided, we do expect cyclists to generally complete their daily ride independently.